Resume - Chris Gardiner-Bill

A versatile technical writer, full-stack developer and business analyst

Profile Link to heading

A highy versatile tech professional with two decades of experience delivering high-quality documentation and training materials for technical, business, and generalist audiences. An expert in docs-as-code workflows, utilising tools like Git, Markdown (and AsciiDoc), and CI/CD pipelines to streamline publishing, enhance quality, and reduce costs. Proven ability to collaborate with subject matter experts, stakeholders and end users, ensuring seamless communication while delivering the best outcomes. Broad industry experience including SaaS, software development, financial services, engineering, and analytics.

Key skills Link to heading

Technical Documentation · Technical Writing · Editing · Docs as Code · Training · Instructional Design · Proposal Writing · Collaboration Tools (JIRA, Confluence, Trello, Slack) · Problem Solving · Automation · API Testing · Project Management · Agile · Scrum · CI/CD · Python · JavaScript

Professional Experience Link to heading

Full-Stack Developer, CGB Web and Software Development, 2023-2025 Link to heading

I run an independent web and software development business that provides the following services:

  • Front-end development and design
  • Back-end development
  • Front/back-end hosting (VPS, Cloud, Edge)
  • WordPress hosting and plugin development
  • Automation utilities for business
  • Custom API integrations (payment providers, Pipedream, Google Sheets)

Skills demonstrated in this role Link to heading

Python · FastAPI · Docker · CI/CD · WordPress · NodeJS · VueJS · Postman · MySQL · SQLite · AWS · Web Design · Web Hosting

Senior Technical Writer, Canva, 2023-2025 Link to heading

Collaborated with engineering, design, and QA teams to produce high-quality internal and external documentation. Partnered with cross-functional teams to streamline documentation processes and create scalable resources for a rapidly growing organization.

Key Responsibilities: Link to heading

  • Developed Canva’s AI documentation hub for engineers and non-engineers during a pivotal shift towards AI-focused initiatives.
  • Planned, wrote, and implemented onboarding programs for AI/ML engineers, partnering with subject matter experts and education specialists.
  • Contributed to internal resources including Canva’s Engineering Handbook, Galaxy (Backstage), Confluence and blog posts.
  • Authored key API documentation, such as the Autofill Guide and Return Navigation Guide.

Key Achievements: Link to heading

  • Reduced onboarding time for AI/ML engineers through tailored training programs.
  • Significantly improved access to AI knowledge resources, enabling faster adoption across teams.
  • Enhanced documentation visibility and usability, directly supporting Canva’s developer community.

Skills demonstrated in this role Link to heading

Technical Writing · API Documentation · Editing · Testing · AI and ML · Python · TypeScript · Markdown · Git · MySQL · NextJS · React · Instructional Design

Co-founder and Lead Developer, Nexus Pty Ltd, Australia 2022-2023 Link to heading

I was the co-founder and lead developer of Nexus3 Games, a startup company making a SaaS product to help people find and manage in-person and remote tabletop games.

Key Responsibilities Link to heading

  • Architected and developed the product’s backend API using Python and FastAPI
  • CI/CD backend deployment to a Docker container running on a Linux VPS
  • Designed and developed the front-end (Node, VueJS, Axios) deployed on a global CDN (Netlify)
  • Developed and maintained an extensive Postman collection to test the API

Skills demonstrated in this role Link to heading

AWS · Python · FastAPI · Docker · CI/CD · MongoDB · NodeJS · VueJS · Postman

Technical Writer, Specialized Bicycle Components, 2020-2023 Link to heading

Documented and published an extensive suite of API documentation using Markdown and MkDocs.

  • Worked with, and provided technical support to customers, customer support personnel, subject matter experts, and developers
  • Provided operational, testing, debugging, and documentation support to DevOps and engineering teams across Specialized teams across the globe.

Achievements: Link to heading

  • Greenfield position - created an extensive documentation suite for 6 API services including Zone 5 Cloud/Today’s Plan, Bike Registration and Turbo Settings Services, Events Service, Point of Sale Service (Oracle bridge) and Identity Service (for Chinese deployment rollout)
  • Developed an automated technical publishing system, optimised for Specialized’s AngularJS-based portal, built to host current and future API documentation suites.
  • Developed Python utility to convert OpenAPI (Swagger) files to MkDocs compatible Markdown, significantly reducing time to market.
  • Developed bespoke API integration solutions for elite coaching businesses including Purple Patch Fitness, Dylan Johnson Training, Brownlee Brothers, Guided Heroes, and the German National Cycling Team (Bora Hansgrohe).
  • Developed Postman test collections containing over a 1000 endpoints, which the DevOps team adopted for API deployment testing.

Skills demonstrated in this role Link to heading

AWS · WordPress · Technical Writing · API Documentation · Editing · Content Management · Testing · Web Development · Proofreading · Technical Documentation · Web Applications · Copy Editing · HTML · CSS · JavaScript · PHP · MySQL · Python · Markdown · Git · MkDocs

Technical Writer and Product Trainer, Equifax Australia, 2014-2020 Link to heading

Developed product documentation, release notes and training material for the DecisionPoint 3 credit decisioning platform.

  • Worked with customers to tailor training material according to business requirements.
  • Delivered on-site and remote product training to customer technical and subject matter experts.
  • Worked with product owners, developers, business analysts, and subject matter experts.
  • Supported Delivery team, client solution consultants, and customer personnel.

Achievements Link to heading

  • Developed an automated, single-source publishing system using GIT, AsciiDoctor and PrinceXML to produce, update and rebrand technical manuals and training material at scale, rapidly.
  • Automated JIRA (team’s source of truth) using Python to build and deploy release notes.
  • Single-handedly managed a suite of 1000s of technical documents from a single Git repository, eliminating the need for a team of writers.
  • Developed a product training programme delivered to clients across Australia including ANZ, Ubank, MeBank, Toyota, Nissan, Bank West, and MyState Bank
  • Rebranded the entire documentation suite (twice) in under an hour using CSS.

Skills demonstrated in this role Link to heading

Technical Writing · Software Documentation · Editing · Content Management · Testing · Web Development · Proofreading · Technical Documentation · Web Applications · Copy Editing · HTML · XML · CSS · JavaScript · Python · Ruby · Product Training · Asciidoctor · Markdown · Git · Linux

Technical Writer, Broadspectrum, 2010-2014 Link to heading

Wrote, edited and produced responses to tender for the Infrastructure ANZ business covering Water and Electrical industries. Worked with subject matter experts, engineers, proposal managers, and graphic designers.

Achievements Link to heading

  • Lead writer and editor of successful tenders including, SP AusNet Project Alpha, Gippsland Water M&E, and the Northern Victorian Irrigation Project.
  • Developed automated Word templates (using VBA) to improve efficiency and consistency of tender documents.
  • Wrote a library of content as part of the Proposals Central initiative, enabling project teams to respond to tenders for smaller projects cost effectively and rapidly.

Skills demonstrated in this role Link to heading

Technical Writing · Project Management · Proposal Writing · Editing · Content Management · Proofreading · Technical Documentation · Marketing Communications · Copy Editing · Visio · Microsoft Word · MS Project · Microsoft Office · VBA

Prior roles (2004-2010) Link to heading

  • Technical Writer, ANZ Banking Group, Australia
  • Technical Author, NorthgateArinso, United Kingdom
  • Technical Author, Radiodetection Ltd, United Kingdom
  • Technical Writer, Rutledge Engineering, Australia
  • Editorial Assistant, John Wiley and Sons, Australia

Volunteer work Link to heading

  • Trainee Taekwondo Instructor, Martial Arts Training Company (MTC Ringwood), Since 2025
  • Web admin and content writer, Martial Arts Training Company (MTC Ringwood), Since 2023
  • Information Technology Officer, Tarralla Kindergarten, 2021-2022

Education Link to heading

  • Graduate Diploma of Information Technology, Queensland University of Technology, Australia
  • Diploma of Project Management, Institute of Management, Australia.
  • Master of Arts (M.A.), The University of Melbourne, Australia.
  • Bachelor of Arts (Hons.), The University of Melbourne, Australia

Technical skills Link to heading

  • Technical documentation, API and software documentation, docs as code
  • Product training, instructional design, proposal writing
  • Markdown, MkDocs, Asciidoc, Asciidoctor, YAML
  • Python, JavaScript, JSON, VueJS, PHP, HTML/CSS, Bash
  • WordPress, WordPress Plugin development, Ghost, Static Site Generators (MkDocs, Hugo, NextJS, Pelican, Jekyll, NuxtJS)
  • DevOps, AWS, Git, CI/CD, REST API testing, Postman, Databases (SQlite, MySQL, Postgres, MongoDB), Linux
  • VS Code, Microsoft Office, Google Docs, Adobe Creative Suite, Affinity Suite, MadCap Flare